Terms & Conditions

These are the terms and conditions on which we supply products to you, whether these are goods or services.

 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

We are Dark Horse Equestrian, You can contact us by telephoning our customer service team at (01686) 205 300 or by writing to us at Dark Horse Equestrian  Royal Welsh Warehouse Newtown Powys SY16 1BH 

or email us at: sales@darkhorseequestrian.co.uk

 

How we may contact you

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

Placing an Order

All orders placed by you and purchases of goods from us (whether purchases are made by telephone or our website or by such means as we permit) are subject to these terms and conditions and acceptance by us. Orders are deemed as accepted at the point the goods are delivered to you, at which point a legally binding contract is constituted between us. Only those products listed on your delivery note will be included in the contract.

The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

After placing an online order you will receive an email from us acknowledging that we have safely received your order. This does not mean that your order has been accepted and we may choose not to accept your order or purchase for any reason and we will not be liable to you or to any third party in those circumstances. If we choose not to accept your order, monies will be refunded in full and notification of cancellation will be sent to you. All orders are subject to acceptance by us.

 

If for any reason we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. If at the point of ordering you have been charged, we would refund you the same way the item/s were purchased, this might be because the product is out of stock, an error in the price or description of the product.

 

Product Availability

All products are subject to stock availability (please be aware, stock updates on our website every 4-6 hours, it is not live). We will inform you as soon as possible if a product in your order is not available and we will offer you an alternative or issue a refund. Please note, there may be extended delivery times during busy periods and newly launched products.

 

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Maestro debit cards, Visa Electron cards and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK card holders will be liable to pay.
All orders will be charged at the time your order is submitted. If we reject or cancel your order for any reason, this charge will be credited back to your account.

 

Discount Promotions

These promotions entitle you to a set price or percentage discount off certain products for a certain period of time. The discount, products, and offer time will be indicated either in an electronic message from us or displayed on the website.
Products are subject to change and availability. Discounted orders are subject to our standard terms and conditions.
Promotions cannot be used in conjunction with any other offer unless otherwise indicated. Discounts will not apply to postage and packing unless specified. There may be a qualifying quantity or basket value for the promotion to apply. If insufficient products or value are purchased to qualify, the items in your basket will be charged at their normal price.
In the event of product returns or cancellations, refunds will be given for the amount originally charged, i.e. excluding any discount given. We reserve the right to change the promotion or to withdraw the promotion at any time. Unless stated otherwise, the return value of the item(s) purchased under this promotion will be the applicable return value under our return policy. Proof of purchase is required. Your statutory rights as a consumer are not affected.
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.

 

Multi - Buy Promotions

Multi-buy promotions apply to those products specifically detailed in the offer, and are subject to change and availability. Prices exclude postage and packing. If insufficient products are purchased to qualify for the discount; the items will be charged at their normal price. Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under our return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected
We will not be liable to you if you suffer any financial loss or damage from our refusal to allow you to take part in the promotion, our withdrawal of the promotion, or any failure or inability by you to use the promotion for any reason.

 

Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary.

 

Product packaging may vary.

Packaging of the product can vary from that shown in images on our website.

 

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.

If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract

 (see - Your rights to end the contract).

 

Your right to cancel the contract

If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products. If you wish to cancel a Contract you just need to communicate this to us within the timescale set out The easiest way to do this is to contact us by email at sales@darkhorseequestrian.co.uk or by post at Dark Horse Equestrian  Royal Welsh Warehouse Newtown Powys SY16 1BH You may use a copy of the cancellation form provided with your delivery but you are not required to do so.

If you cancel a Contract after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract.

 

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us

 

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

 

These terms and conditions do not affect your consumer statutory rights